At Cult of Kaori, we are committed to ensuring your satisfaction with your fragrance purchases. We understand that sometimes, returns or exchanges may be necessary. Our return & exchange policy is designed to be both kind and generous to make your shopping experience worry-free and enjoyable.
Returns
Eligible Products: We gladly accept returns for unopened, unwrapped and un-spritzed bottles of perfume within 14 days from the date of purchase.
Non-Eligible Products: Please note that 2ml samples are not eligible for return. We appreciate your understanding that these items are not returnable due to the nature of the product.
Simplified Return Procedure
Initiating the Return: To initiate a return, please contact our friendly customer service team at hello@cultofkaori.com who will assist you in starting the process.
Return Contents - Your return should include:
Unopened and unused perfume bottle(s) in their original packaging.Any free promotional item(s) you received with your purchase.
Shipping and Handling Charges: All shipping and handling charges associated with the initial purchase are non-refundable and payable by you. However, we will cover the return shipping costs, ensuring a hassle-free return experience.
Refunds
Refund Method: We will process your refund using the same payment method you used for the original purchase, providing a straightforward and transparent process.
Processing Time: Rest assured that your refund will be processed promptly, with the funds returned to you within a reasonable timeframe, typically within 15 days from the receipt of your returned items.
Defective or Incorrect Products
In the unlikely event that you receive a defective or incorrect product, please contact our customer service team at hello@cultofkaori.com immediately. We will arrange for the exchange of the product or provide a full refund, covering all postage and packing costs.
We highly value your trust in Cult of Kaori, and we are dedicated to making your shopping experience exceptional. Should you have any questions or require assistance with your return or exchange, our customer service team is always here to assist you.
Please be aware that this policy reflects our commitment to providing you with excellent service and is subject to change. Any updates will be communicated promptly on our website.
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